Terms & Conditions

GrowerDirect.com.au is a website owned and run by Jamescaper Pty Ltd. ABN 47 090 739 049. The transactions from the website will appear on the cardholders statement as Jamescaper Pty Ltd.


Plant photographs are not of the actual stock you will receive unless stated. Plant batches do vary, but in most cases the photo is representative of the size of the plant you will receive. Grower Direct staff will pick the best plants available to fill your order. You will be notified prior to delivery if plants are outside the normal size parameters and given the option of accepting the stock or not.

 

Please Note: at various times of the year, plants can vary considerably. For example with roses the size of them will vary throughout the year. In winter they will have no leaves, and new seasons stock may not have extensive roots. In summer and autumn, they will be well rooted and on some occasions in flower.

 

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of September 1st 2012. We currently supply the Melbourne, Australia region only. Product prices are regularly updated when price changes are received from our suppliers. The minimum order is $300 plus delivery costs.

 

Customer Service Policy:

 

GrowerDirect.com.au is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

 

The products offered on this web-site are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part. Due to the 'live' nature of seeds and plants, it may sometimes be necessary to offer you a substitute, if specific varieties are not in stock on the required delivery day. We ensure every effort is made to supply your chosen items.

 

We will send you e-mail confirmation of our acceptance of the order.

 

We accept Mastercard, Visa and Paypal. Your credit card details are encrypted before transmission. We do not see your credit card details as the payment is handled directly by our bank Westpac. This is a secure sight. We also accept cheques or a bank deposit and will deliver goods once payment has been accepted.

 

Refund Policy:

 

Please choose carefully. We reserve the right to add a second delivery charge if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website. In these circumstances, we will cover the extra freight charge.

 

Due to the nature of living plants, claims must be made within 24 hours and may need to be watered prior to them being picked up for return.

 

Security Policy:

 

When purchasing from GrowerDirect.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@growerdirect.com.au.

 

Delivery:

 

A delivery is interpreted as an attempted delivery by us. We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address and entering the premises is not possible. Our orders are delivered by a third party courier with specific expertise in live plant delivery.

You are responsible for correctly entering details of the delivery address.

Delivery is only available to Greater Melbourne or as specified on our Delivery Page. Further locations can be quoted if requested.

 

Copyright:

 

All copyrights, trademarks and other intellectual property rights in the design and content of this website are reserved to us or our suppliers. Any copying of the design or contents or other unauthorised use will infringe our rights. GrowerDirect.com.au and its logo have applied to be a registered trademark.

 

General:

 

We are unable to confirm that the information set out on this website is accurate or complete. Some plants may grow to a different height as stated, depending on climate, soil type and plant positioning, fertilising and care. All horticultural pictures, video and information are intended as a helpful guide only.

 

This website may from time to time contain links to other websites on the internet. We are not responsible for the availability or content of those websites.

 

These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties.

 

These terms and conditions shall be governed by Australian law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the Australian Courts.

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